Customer service is like a dance of which your skills are paramount, but your customer is novice at best. And they’re leading, intentionally or not. You don’t get to break out your best moves until they prompt you to do so because you have to make each step, every sway, all of your movement responsive to their direction. Throughout the song, they can’t be left behind on the dance floor, stepped on, rushed, hindered, embarrassed, confused.
Your customer is your princess in a room of suitors: this is your one chance to keep her in your arms. You’re a spectacle of grace, skill, knowledge, touch, and light. But this isn’t about you. It’s about her. It’s about ensuring she shines in front of her subjects and always remembers this dance.
Only then, can you be king. And kings can leave the ball to conquer grander things.
Customer service can also be a brutal battlefield- your customers ever priming their arsenals with demeaning remarks, piercing glares, impatient disturbances. The shield of manners and patience can only protect you so much before you break. Follow the lead of your generals and seasoned comrades as you craft innovative weapons and tools, own your weaknesses, strategize your methods. Then you can meet your customer blow-for-blow with empathy, solutions, and delight until you reach victory together.
As a valiant warrior, you may return to your place of honor among your people, more adept for the next battle. Or you can harness your laurels to reach new frontiers with mystifying feats that promise your lion’s share.
(formerly "Bare Barista Threads" and "Memoirs of a Pizza Girl")
With a year of delivering pizza, two and a half years as a barista, and some more time in the trenches, I have plenty of stories, thoughts, and musings. The days that threatened to break me all the while built me. I want to help others in my profession view their work as an opportunity, too. This is my soap box.